Privacy Policy & Terms of Use – Naghm Collection
Last Updated: June 12, 2025
Welcome to the website of Naghm Collection (“we”, “our”, “the site”). This website offers high-quality fashion and beauty products for sale. The following document outlines our Privacy Policy and Terms of Use, including how we collect and handle personal data, as well as purchase, cancellation, and return conditions.
1. Personal Data Collection
When using our website or making a purchase, we may collect the following information:
Full name
Email address, phone number, shipping address
Order history and purchase preferences
Technical information such as IP address, device type, approximate location, and browsing behavior
The data is collected to:
Fulfill orders and provide customer service
Improve user experience
Send promotional content (with your consent)
Comply with legal obligations
2. Data Security
We take reasonable steps to protect your personal data:
Encrypted data transfer (SSL)
Access restrictions to internal systems
Payments handled via secure platforms (e.g., PCI-compliant gateways)
Please note that while we strive to secure your data, absolute protection cannot be guaranteed on the internet.
3. Purchases and Payment
Purchases are made securely via the website.
Prices include VAT unless stated otherwise.
Payment is accepted via credit cards or other secure electronic methods.
A receipt and invoice will be sent to your email automatically after the transaction.
4. Shipping
We offer shipping throughout Israel and in some cases internationally (depending on availability).
Estimated delivery time: 14 -21 business days depending on your location and stock availability.
We are not responsible for delays due to force majeure (e.g., weather, strikes).
5. Cancellations and Returns
5.1 Cancellation by Customer
You may cancel your order within 14 days of receiving the product, in accordance with Israeli Consumer Protection Law.
Cancellation is valid only if the product is unused, unopened, and in its original packaging.
5.2 How to Request
Email us at: collectionnaghm@gmail.com
Include: Order number, full name, phone number, and reason for cancellation.
5.3 Refund Policy
Once the product is returned and inspected, a refund will be issued.
Refunds are subject to a cancellation fee of up to 5% of the order value or 100 ILS (whichever is lower).
Refunds will be processed using the original payment method within 7 business days.
5.4 Product Exchange
If you’d like to exchange a product, please contact us. Exchanges depend on availability and the same return conditions.
5.5 Cancellation by Naghm Collection
We reserve the right to cancel an order due to pricing errors, out-of-stock items, or any other reason at our discretion. A full refund will be provided in such cases.
6. Product Responsibility
Product warranties apply according to the product type and manufacturer guidelines.
If a product arrives damaged or defective, we will replace or refund it at our expense — provided you notify us within 48 hours of delivery and provide photos.
7. Intellectual Property
All rights to the website’s content, design, logo, photos, and branding are the exclusive property of Naghm Collection.
No part of the site may be copied, distributed, or used commercially without prior written permission.
8. Policy Updates
We may update this Privacy Policy and Terms of Use at any time. The updated version will be posted on this page and will take effect immediately. Continued use of the site implies your agreement to the updated terms.
9. Contact Us
For any questions, returns, or legal matters, you may contact us at:
📧 Email: collectionnaghm@gmail.com
📞 Phone: +971 551157961
📍 Address: DUBAI
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